Founded in 2004, Armor Correctional Health Services began when one of South Florida’s leading medical provider networks responded to a local sheriff who was seeking cost-effective ways to improve service and ways to improve health care. Our founder, Dr. Jose Armas, had already started successful health care businesses and networks spanning primary care, medical specialty networks, home health, and medical equipment.
After learning of the issues and challenges confronting the Broward County Sheriff’s Office (BSO), Dr. Armas created Armor, based upon proven managed care principles and reflecting his commitment to patient-centered, cost-effective, quality health care. He reached out to experienced correctional providers and managers who proposed comprehensive facility-based inmate health care, increased onsite services, and professional utilization management of offsite contractors.
Armor bid for, and was awarded, the BSO contract, and began providing service in December 2004. In 2012, after eight years of service and four contract renewals, BSO released an RFP and Armor was again selected, through competitive bid, to continue providing medical services.
Armor currently provides medical care for over 40,000 inmates at jails and prisons in Florida, Georgia, Nevada, New York, Oklahoma, South Dakota, Virginia, and Wisconsin.
Commitment to Quality Care
The level of health care expertise throughout Armor is unparalleled within the correctional health care arena.
One of our great strengths is the ability to listen to clients and develop meaningful solutions that address their specific concerns. Every program is designed and staffed to reflect that particular client’s unique combination of priorities and resources. Although customized for each correctional facility, all Armor programs are based upon national industry standards such as the National Commission for Correctional Health Care (NCCHC) and the American Correctional Association (ACA). In fact, Armor facilities have earned NCCHC’s two highest honors: Program of the Year and Facility of the Year.
Our management process focuses on client and patient service. We select highly capable staff and provide them with extensive support from a Regional Vice President, our Clinical Operations Team, and our corporate support staff. To ensure timely decision-making, we delegate appropriate authority for the daily management of patient care and administrative responsibilities to the site level leadership. However, we monitor their performance and hold them accountable for meeting contract requirements and standards of care, as dictated by our policies and procedures and as described in this proposal. We also ensure that the leadership team is provided with the resources necessary to support their responsibilities and that our clients have direct access to our Chief Operating Officer and Chief Executive Officer.