ARMOR is in the unique position of being owned by a physician who believes that proper care leads to positive outcomes and expects the company to place its clients' and their patients' needs above all else.
The following are just two illustrations of positive outcomes from placing the client first and paying attention to detail.
Santa Rosa County, Florida
In February 2010, Armor was awarded the contract for Santa Rosa County, Florida (ADP 500). Under its prior contract with another vendor, the County spent approximately $1.1 million in off-site and pharmacy expenditures the previous year.
By combining a comprehensive review process, well-structured contracts with community physicians and hospitals, and effective case management, Armor was able to reduce those expenditures to $409,000 in just one year – a reduction of over 60%.
The following chart illustrates the total pharmacy and off-site costs for the three years prior to Armor's assuming the contract and Armor's first year.
The following chart illustrates the specific decreases in inpatient hospital days, hospital length of stay, emergency visits, and off-site specialty visits. Armor's program delivered a reduction of hospital days by 50% and off-site visits of almost 40%.
Armor's Broward County Named NCCHC Facility of the Year
The National Commission on Correctional Health Care selected Broward County Sheriff's Office to receive the 2009 Facility of the Year Award. The award is presented each year to only one facility or system from among the 500 jails, prisons, and juvenile confinement facilities that participate in the NCCHC's nationwide accreditation program. A five-member NCCHC survey team completed four days of records review, interviews, and program observations and found no deficiencies.
In the award letter to Sheriff Al Lamberti, NCCHC President Edward Harrison reported "The accreditation surveyors and committee were particularly impressed with how well your staff consistently demonstrated excellence in health services delivery, correctional health care professionalism, and a commitment to continuity of services."
Soon after the November survey, Lieutenant Colonel Rick Frey, Broward's Director of Detention Services, congratulated Karen Davies, Armor Regional Vice President, and recognized Armor's role in supporting the Sheriff's Office. "To have outside professionals examine every corner of our operation and find the level of excellence they described is very gratifying. Please extend my sincere appreciation to the entire Armor staff for their continued dedication and commitment. The success we enjoy is a credit to your leadership and their professionalism and hard work."
During the exit conference the surveyors observed "It is hard to tell your security staff from your Armor staff. The teamwork here really stands out."
Armor CEO, Bruce Teal, credits the vision of Sheriff Lamberti and the Broward Sheriff's Office.
Teal also recognizes the hard work and dedication of Armor staff. "This award is possible only when dedicated and highly skilled professionals do their best work. This represents a team effort by everyone involved. It reflects Armor's pledge to provide high quality, patient-centered care."