In a recent client survey, 100% of those responding rated Armor as “Meets” or “Exceeds Expectations” in the following areas:

Overall level of satisfaction* Spirit of cooperation* Commitment to partnership* Value of Armor’s services* Attention to inmate health care Regional Vice President* HSA* Nurses Physicians Medical Director* On-site staff responsiveness Corporate staff responsiveness Training of correctional officers

Reporting Quality of communication* Integration of medical staff with other departments Efforts to reduce off-site trips Efforts to manage off-site care Efforts to manage pharmacy costs Efforts to manage inmate grievances Participation with community providers Perception among community providers Adherence to contract terms Level that Armor has relieved you of the challenges associated with inmate health care

* 50% or more answered “Exceeds Expectations” to these questions

Armor’s client relationships are unique in the industry. Unlike some of our competitors:

• We have never asked a client for additional funds to offset unforeseen expenses
• We have never withdrawn from a contract
• We have never lost a client to another private provider
• We have never been sued by a client
• We have never sued a client
• We have never sued a competitor
• We have never had to pay fines or penalties to shareholders or state agencies, including Medicaid

SATISFACTION LEVELS

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"Armor’s high client satisfaction levels are a result of our commitment to building solid partnerships with clients in addition to providing cost effective high quality care."